Privacy Policy

Last Updated: September 23, 2026  ·  Effective: September 2, 2026

1. Introduction

Welcome to ZenYatra (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thezenyatra.com or when you engage with our services to book or enquire about Himalayan tours and travel experiences.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our website. By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

• Fill out our contact or booking enquiry form
• Send us an email or WhatsApp message
• Subscribe to our newsletter or journal
• Book a tour or pay for services
• Communicate with us by phone, chat, or social media

This information may include: your name, email address, phone number, travel dates, group size, tour preferences, dietary requirements, health information relevant to high-altitude travel, and payment details (processed securely through third-party payment processors).

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical data including:

• IP address and approximate location
• Browser type and version
• Pages visited and time spent on pages
• Device type and operating system
• Referring URLs

This data is collected via cookies and similar tracking technologies (see Section 5).

3. How We Use Your Information

We use the information we collect to:

• Process and manage your tour bookings and enquiries
• Communicate with you about your booking, tour logistics, and pre-trip information
• Send you our newsletter, travel stories, and tour announcements (only with your consent)
• Personalize your experience and recommend suitable tours
• Improve our website, services, and tour offerings based on feedback
• Comply with legal obligations
• Protect against fraudulent or illegal activity

We do not sell your personal data to third parties. We do not use your data for automated profiling or decision-making.

4. Data Sharing and Disclosure

We may share your information with:

• Local partners and guides: Only as necessary to deliver your booked tour (e.g., accommodation providers, local guides, transport operators). These partners receive only the minimum necessary information.
• Payment processors: Secure third-party processors (e.g., Razorpay, PayU) handle payment transactions. We do not store your card details.
• Legal authorities: If required by law, court order, or regulatory authority.
• Business transfers: In the unlikely event of a merger or acquisition, your data may be transferred — we will notify you in advance.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

• Essential cookies: Required for the website to function properly (e.g., session management)
• Analytics cookies: To understand how visitors use our site (e.g., Google Analytics)
• Preference cookies: To remember your settings and preferences

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality. Our website respects Do Not Track (DNT) signals.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include SSL encryption, secure password practices, and restricted staff access to personal data.

However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. If a data breach occurs that may harm your rights, we will notify you within 72 hours as required by applicable law.

7. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data (“right to be forgotten”)
• Right to restriction: Request that we limit how we process your data
• Right to portability: Request your data in a machine-readable format
• Right to object: Object to processing based on our legitimate interests
• Right to withdraw consent: Withdraw consent at any time for consent-based processing

To exercise any of these rights, contact us at zenyatra07@gmail.com. We will respond within 30 days.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are retained for 7 years for financial compliance. Marketing preferences are retained until you unsubscribe. Website analytics data is retained for 26 months.

9. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.

10. Contact Us About Privacy

If you have questions, concerns, or requests related to this Privacy Policy, please contact:

ZenYatra
Keylong, Lahaul & Spiti, Himachal Pradesh 175132, India
Email: zenyatra07@gmail.com
Phone: +91 98675 43210

We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website and, where appropriate, by email. Continued use of our services after any changes constitutes your acceptance of the revised policy.